Privacy Policy
Last updated: June 2026
Khalis ("we," "our," or "us") is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or place an order with us.
Information We Collect
When you place an order or contact us, we may collect:
- Name and contact information (phone number, email address)
- Delivery address
- Order history and purchase details
- Communications you send us via WhatsApp or email
We do not collect payment card details, as we operate primarily on Cash on Delivery.
How We Use Your Information
- To process and deliver your orders
- To communicate order updates, tracking information, and delivery notifications
- To respond to your enquiries and provide customer support
- To process refunds when requested
- To send occasional product updates (only with your consent, and you can opt out at any time)
Information Sharing
We share your delivery address and contact information with our courier partners solely for the purpose of delivering your order. We do not sell, rent, or trade your personal information to any third parties for marketing purposes.
Data Security
We take reasonable measures to protect your personal information. Order data is stored securely and access is limited to team members who need it to fulfil your order.
WhatsApp Communications
When you contact us on WhatsApp, your messages are subject to WhatsApp's own privacy policy. We use WhatsApp only for order support, refund requests, and customer service.
Your Rights
You have the right to:
- Request a copy of the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal data (subject to legal requirements)
- Opt out of marketing communications at any time
Cookies
Our website uses minimal cookies for basic functionality. We do not use tracking or advertising cookies.
Children's Privacy
Our products and website are not directed at children under 13. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy occasionally. Changes will be posted on this page with an updated date. Continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
For privacy-related questions: support@khalis.com
Address: 1, Shokat Lane, Zaheer Villas, Lahore 54700, Pakistan